Betfalme Help Center

Get help with deposits, withdrawals, account, betting, and more.

Deposits

M-Pesa Paybill 562424 — minimum KSH 10, instant credit.

  • → How to deposit via M-Pesa
  • → Deposit not credited — what to do
  • → M-Pesa betting guide

Withdrawals

Minimum KSH 50. Funds arrive in 1-5 minutes to M-Pesa.

  • → How to withdraw
  • → Withdrawal pending — troubleshooting
  • → Limits & maximums

Account

Register, login, password reset, KYC, self-exclusion.

  • → How to register
  • → Forgot password
  • → Verify your identity (KYC)

Betting

Singles, multis, live, Cash Out, BetBuilder.

  • → How to bet (beginner guide)
  • → Live (in-play) betting
  • → Cash Out explained

Bonuses & promotions

Welcome bonus, cashback, free bets, daily boosts.

  • → Current promotions
  • → Cashback explained
  • → Free bets

Technical

App issues, browser compatibility, slow loading.

  • → Page not loading / blank screen — refresh tips
  • → Best browsers for Betfalme
  • → Saving Betfalme to your home screen

Safety & security

Account security, scams, responsible gaming.

  • → Account security best practices
  • → Avoiding betting scams
  • → Responsible gaming

Top questions

What is the Betfalme Paybill number?›

562424. Use your registered Betfalme phone number as the account number.

How long do M-Pesa withdrawals take?›

Typically 1-5 minutes. Some may take up to 24 hours during peak load.

What is the minimum bet?›

KSH 1.

What is the maximum payout per bet?›

KSH 2,000,000 per single bet.

How do I contact support?›

Email [email protected] or use the in-app help. Phone-based support is available during business hours.

Is Betfalme licensed in Kenya?›

Yes. Betfalme is licensed by the Betting Control and Licensing Board (BCLB) of Kenya.